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Smyth Utility Management Home

About Paying Online

 

Questions?
For answers to commonly asked questions please refer to the Frequently Asked Questions document below.
 
Account Registration
The first step to taking advantage of the online bill payment service is to register your account. To do this, click the View/Pay My Bill link on our site. This brings you to the Account Login page. You will need to refer to information on your latest water bill in order to complete the signup process. Simply click "Register now!" to begin the account registration process. Required fields are denoted by double asterisks. Once you have complete the account registration form, press 'Submit' to create your account.

Logging In
Once you login, you will see the My Account page. From this page, you can view a number of things. Across the My Account page you will notice several tabs. The tabs are arranged from left to right and labeled as follows:

Using these tabs, you can view and edit a number of things including:

My Account
Under the 'My Account' tab you are able to view your account number, service address, account balance, and even view your statement.

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View Bill
Under the 'View Bill' tab you are able to see your current bill's due date, any past due balance, current charges, and your total balance due. You are also able to see an itemized view for each location that you have service.

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Pay Bill

Pay Bill Online
Under the 'Pay Bill' tab, you are able to pay multiple bills for several locations.

  1. Click on the 'Pay Bill' tab located across the top.
  2. If you have several locations, choose the location you would like to pay, if only one location select it. After choosing, press the 'Checkout' button to continue.
  3. Note the amount due for this bill. You may change the amount you are paying this month, by entering a new amount in the 'Amount to Pay' field.
  4. Choose a payment method and press 'Next'. 

Pay With a Bank Account (Electronic Check)
Currently we do not accecpt electronic checks online.

Pay online with a Debit/Credit Card

 

  1. Follow the View/Pay My Bill link on the Web Site. You must first setup an account. Then you can enter the information required and double check all information to ensure a successful transaction.
  2. Press 'Submit Transaction' to submit the information. (WARNING!  Only click this button once to avoid multiple charges!  The transaction may take several minutes to complete.)
  3. Once the payment is complete, you will see the Thank You screen confirming that your payment was made. You can then click 'My Account' to view the current status of your payment. You will notice that the status of your bill has been updated. Immediately following your payment submission, your status will read "Pending". Once the payment has been processed and posted, the "Pending" status will be removed. However if you paid an amount less than that which is due, once the "Pending" status is removed, this link will remain active so that the remaining charges can be paid.

Past Due
Your past due payment must be in our office or paid online by 11:59 pm on the final payment date in order to prevent termination of your water service. If your account becomes past due and you are not able to make the full payment before the final payment date, you have the option of requesting hardships.

If your payment is past due, paying online will not relinquish responsibility for any penalties or late fees.

 

Shut Off
In the event that your service is terminated for non-payment of a delinquent bill, the full balance (including the current bill) plus a reconnection fee will be required in our office before the water can be turned on. 

Even though we are allowed 24 hours to reconnect service, our field personnel will make every effort to reconnect your water as soon as possible after your payment is received. Please be advised that this may not occur on the same day payment is made.

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 History
To view your account history, click on the 'History' tab . Once you click on this icon, you will see your Account Profile and Payment History. To get back to the My Account page, click the 'My Account' tab.

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Manage Account
To edit your account, click the 'My Account' tab. Once clicked, you will see 'USER SETTINGS AND INFORMATION' written across the top. From here, you can change your password, sign up to receive email updates, and change your contact information. Once you are content with the changes you've made, click 'Save' button at the bottom to continue back to the 'My Account' page.

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Customer Service
To contact customer service with any question or comment, simply click on the 'Customer Service' tab and fill out the fields below.  Once completed, click the 'Submit' button at the bottom. Your message will be sent to a customer care representative for review and response.

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Log Out
Click the 'Log Out' tab to securely log out of your account.

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Frequently Asked Questions

 

Q. What is the Online Bill Payment Service?
A.
Our Online Bill Payment Service allows you the convenience of paying your utility bill online without the hassle of envelopes, checks, and stamps. All payments are secure and encrypted for your protection.

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Q. Is the Online Bill Payment Service secure?
A.
Yes. There are several methods used to ensure that your account information is secure:

  • Sign-in ID and Password:
  • Your username and password are unique identifiers that only you know. As long as your username and password isn’t shared with anyone, no one can sign in as you.
  • SSL: We use SSL (secure sockets layer), which ensures that your connection and information are secure from outside inspection.
  • Encryption: We use 40-bit or 128-bit encryption (whichever your browser supports) to make your information unreadable as it passes over the Internet.

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Q. What if I’ve received a disconnection notice or have been disconnected?
A.
Please contact a customer service representative. Our contact information can be found on our home page. If your payment is past due, paying online will not relinquish responsibility for any penalties or late fees.

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Q. Whom do I contact if I have questions about my Online Bill Payment?
A.
Please contact a customer service representative. Our contact information can be found on the our home page.

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Q. What do I do if I paid my bill with Online Bill Payment Service, but it still shows owing online?
A.
Please contact a customer service representative. Our contact information can be found on our home page.

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Q. How do I update my email address or other personal information?
A.
This information can be updated online via the My Account page. Under the 'Manage Account' tab, fill out the appropriate fields to edit your online profile. Also, please contact a customer service representative to confirm these changes in our office as well. Our contact information can be found on our home page.

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Q. Are credit/debit cards accepted for payment?
A.
Yes, credit/debit cards are accepted as payment. Simply choose this payment method when paying your bill online.

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Q. Are checks accepted for payment?
A.
Yes, we accept checks as payment via mail or at our office.

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Q. What are my other payment options?

A. Make your payment Online
Use your Visa / Mastercard or bank debit card to pay online.

 

B. ACH Payments Taken from your banks checking or savings account. 
Sign up for recurring payments to have your bank account automatically charged each month.

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